Any PC product that is not listed in the Windows 10 October 2018 Update table was not tested by HP. The information below lists HP products that have been tested with the Windows 10 October 2018 Update (version 1809). Here's what you need to know about obtaining a set of recovery media for your PC. If you want to have the feature back on your PC, you would need to revert back to the original Operating system that was shipped with your PC which is Windows 8.
In this scenario, If you wish to continue using Windows 10 then you would need to rely on generic Windows drivers or you can try to download the drivers using HP Support Assistant.
Now reviewing your post thoroughly, I did go through the software and driver page and found that there are no software and driver for Windows 10. So, NO, there are NO updates for my laptop. So according to your reply, i checked the HP assistant and there are NO updates for my laptop.
Considering Microsoft has held us all hostage by upgrading even if we didnt want to, i would think that HP would have a solution for all computers issues following the upgrade regardless of the original OS, They dont even give you the option to choose Windows 10 for this laptop when looking for drivers or software" This is a problem since i no longer have Windows 8. The site also states that the software will ONLY work on the OS listed (so Windows. I have been told to download the software again for the fingerprint reader and for Simplepass, however, the only software showing on the HP software driver download page is for the original OS (Windows 8).
I have been looking for fixes, most of which are only applicable to this laptop with its original Windows 8 OS. Approximately 2 weeks ago (and i dont know if it is related to a Windows update), my fingerprint scanner stopped working. It was subsequently updated to Windows 10 (unfortunately) when that product was released. "I have an HP Envy 15-j011 dx Notebook PC which i purchased in 2013 with a windows 8 OS. If you look at the second post (this was supposed to be an update to this post, but the support page would not let me update) here is what i wrote. That'll help us and others see that we've got the answers! Give us some reinforcement by clicking the solution and kudos buttons, That said, If the information I've provided was helpful, Please let me know if this resolves the issue, or if you require further assistance! Please do not click on any ad, image, download, popup or link or anywhere else as this is a third-party links meant only for viewing information). When all set, click/tap on Close, or click/tap on Add another and go to step 5 above.įor additional information, please go through this link (This is a third-party link. You will need to scan your finger a few times to set up with Windows Hello.Ħ. Scan your finger on the fingerprint reader. Enter your PIN or scan an added finger to verify it's you.ĥ. Click/tap on Sign-in options on the left side, and click/tap on Add another for Fingerprint under Windows Hello on the right side.Ĥ. Open the Settings app, and click/tap on the Accounts icon.Ģ. Next thing, I would suggest here is to follow the steps to add the second fingerprint to your account:ġ. If Windows Update says your device is up to date, you have all the updates that are currently available Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates.
Select the box next to any updates you want to install, and then click Download and install. Updates with a blue information icon are optional.Ĭlick the update name for a description, version number, and file size. Updates with a yellow information icon are recommended. HPSA will automatically search for all the latest drivers for your NotebookĬlick My devices in the top menu, and then click Updates in the My PC or My notebook pane.Ĭlick Check for updates and messages to scan for new updates. I suggest you download and run the HP Support Assistant from this Link. In the meantime, I would suggest you try these steps here: Have you tried to add a PIN instead of adding a second fingerprint scanner. In order to add the second fingerprint, you would need to scan the first one, I see from your post that you're having issues related to adding a second fingerprint reader on your HP notebook.